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Expert Outsourcing Optimizing Digital CX for Global Brands > About
About Our Company

Empowering Your Customer Experience with Newbridge Madison Inc.

At Newbridge Madison, we don’t just handle customer interactions, we cultivate relationships. We are a Customer Experience (CX) outsourcing partner dedicated to providing exceptional service that empowers your brand and fosters customer loyalty.

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25 Years Of
experience

Unleash the best Power of CX


CLIENTS REVIEWS

Simplifying, Streamlining, and Driving Your CX Success

Russell D.

Operations Manager, Retail Solutions

Partnering with Newbridge Madison Inc for in-person mystery shopping has transformed our approach to customer service. Their evaluators provided detailed insights that highlighted both strengths and areas for improvement. We’ve been able to enhance our staff training programs significantly, resulting in a noticeable increase in customer satisfaction. Highly recommended!

Tom R.

E-commerce Director, Trendy Apparel

The online mystery shopping service from Newbridge Madison Inc was a game changer for our e-commerce platform. The thorough evaluations offered a clear perspective on our user experience and revealed critical areas where we could streamline the purchasing process. Thanks to their feedback, we’ve improved our conversion rates by 20% in just a few months!

Emily K.

Marketing Head, Service Industries Corp.

Newbridge Madison Inc’s customer journey evaluation provided us with invaluable insights. They meticulously analyzed every touchpoint our customers experience, from first contact to post-purchase follow-up. The report was comprehensive and actionable, leading us to implement strategic changes that have significantly improved our customer retention rates. Their expertise is unmatched!

Senior-focused Expertise: Our team is passionate about supporting mature adults (aged 60+), understanding their unique needs and preferences.
Compassionate Care: We build trust and rapport with each client, ensuring they feel valued and heard.
Resource Navigation: We act as a bridge, connecting clients with critical resources and services that help them live independently.
Local Connection: Rooted in Madison, Wisconsin, we offer a familiar voice and understanding of the community.

Why Choose Newbridge Madison Inc. for Your CX Needs?

Enhanced Customer Satisfaction: Our dedication to personalized service leads to higher customer satisfaction scores and improved brand perception.
Increased Operational Efficiency: We handle your customer interactions, allowing you to focus on core business functions.
Reduced Costs: Outsourcing CX can be a cost-effective way to improve service quality without adding to your overhead.
Flexibility and Scalability: We tailor our services to your specific needs and can easily adapt to meet changing demands.

Partnering with Newbridge Madison Inc. means you gain a team invested in your success. We become an extension of your brand, delivering exceptional service that strengthens customer relationships.

Ready to learn more about how Newbridge Madison Inc.  can elevate your CX? Contact us today!